Design Thinking

The Business Process TransitionTraditional to Automation

The shift of BPO to BPaaS has transmuted the sector from a service provider to a planner that aims to move progressively towards business success. Firstly, BPOs took the shape of Business Process Services (BPS), where it increased its boundaries for services and looked after various customizations of models for calculated business objectives. With the help of BPS, clients can evaluate the business, cost management, risk supervision, choose the appropriate business model, scale operations, maximize productivity, outsource more services etc.

However, after the modification of BPS to BPaaS, vendors can now select a cloud-based model where the business acclimates instability, complexity, and indistinctness through automation and analytics to bring business success. Using the BPaaS model, companies can reduce their infrastructure cost, as cloud-computing helps to store business data virtually. It combines with automation and reduces labour and other operational costs lowering down the total cost of ownership (TCO).

BPaaS (Business Process As a Service) is a collection of solutions that enables an enterprises to scale business process while reducing operational costs. Integrating services, processes, applications and infrastructure, BPaaS digitally empowers business with agility and responsiveness by leveraging on-cloud or on-premise factory of business process automation solutions.

Business owner participates in the development process and has a key role to play. Getting solutions for issues is easy and vendors can choose their required type of business development platform on their own. Like they can select among Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Software as a Service (SaaS) as their preferred platform for business development.

The Automation Factory - AI / ML / Cognitive


Allows Enterprise organizations to build process automation factories that provide centralized management of its enterprise computing architecture be in on cloud or on premise.

Integrated Process Definition

Amalgamates business process functions by ensuring the scaling and spread across the process-centric boundaries with in and external to organization empowering enterprises.

Automated execution

Segregate, aggregate, eliminate multiple tasks with minimal human intervention through cognitive data capture, workflow exceptions, integration to 3rd party systems leading to transaction outcomes.

RPA, Automating Inefficiencies

Task is mistaken for a process for automation

Mad rush by process delivery leaders without extensive strategy on IT went ahead to adopt RPA, missing integrated approach to automation and are continuing to fail to comprehensively examine processes before they automate them.

When it comes to picking what processes to automate, enterprises themselves need to be in the driving seat. Perhaps, RPA vendors have been too focused on demand as opposed to supply; also once service providers leave, enterprises are left to fend for themselves, often with little in-house talent.

Additionally the issue around scaling RPA is multi-faceted; organisations are struggling with a dearth of experienced talent; they are failing to understand the technologies and infrastructure needed and they are failing to asses processes before they’re automated.

Disconnected Demands : Business Process, Technology, Infrastructure

The issue around scaling RPA is multi-faceted organisations are struggling with a dearth of experienced talent; they are failing to understand the technologies needed and they are failing to asses processes before they’re automated. RPAs expect some level of programming skills while automation is all about process definition and slays stay disconnected making every process expensive over time as Service Level demands from customers are fast increasing. Staffing RPA appropriately and getting some commitment behind a data and intelligence-driven approach to process information and to change is very important.

Catch 22 - Technology or Business Process

Technology will always be demanding Requirements to business while business demands process knowledge. Ultimately RPA scale is always challenged as the main game of transaction processing and Service Level Agreements are far from understanding of even a well matured IT organization that works on software development as a culture than process automation that is always domain in nature. With RPA approach, It will continue to be a catch 22 of scaling Operations delivery to technology and Technology into process through business analyst brining in more complexities in challenging agility of business process automation to scale.

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